Scroll to top

Join Our Team

Company Introduction 

Founded in 2015, Citcon is the leading payment solution provider for WeChat Pay and Alipay in North America.  Headquartered in the heart of Silicon Valley, Santa Clara, this company has successfully launched services with DFS, Caesar Palace, Nordstrom and other merchants in retail, travel, e-commerce and many industries. The hiring company offers in-store & online (hosted and API integration) payments for merchants to accept WeChat Pay and Alipay from Chinese tourists and students.

Job Title: Senior Operations Analyst

Industry: Fintech

Location: Santa Clara

Job Type: Full-time, Permanent

 

Job Responsibilities

  • Analyze all aspects of the operations experience to improve a team’s performance, including but not limited to, merchant launch, merchant post-launch support, and ISO/reseller management; 
  • Lead process improvement projects to address key operational challenges and to scale up the capability and productivity of the operations team;
  • Monitor and drive key service level metrics for incident management to ensure that Citcon is providing excellent merchant experience and delivering on the promised Service Level Agreement. 
  • Understand product performance through dashboards and data that created or gathered; drive cross-functional collaboration to resolve operational issues; develop KPIs to ensure established goals are met and productivity improvements are sustained and measurable;
  • Analyze high-level business problems into specific questions that can be answered through data analyses; leverage analytical findings to identify actionable business recommendations;
  • Ensure cross-functional coordination of process improvement projects, by partnering with internal, external & client stakeholders to identify and implement future state processes;
  • Work with the product, operations, marketing, and engineering teams to influence and shape the product strategy and roadmap; prioritize product/process change requests based on business impact and other relevant metrics;
  • Develop and present executive-level summaries, program overviews, and the results of an analysis to the management teams; 
  • Develop a business report or data analysis report to support the information data request from other function and the executive team;

 

Job Requirement

  • Master’s Degree in Business Administration or a related field required.
  • Passionate about FinTech, payment, internet business and familiar with market trends.
  • Exceptional oral and written communication skills in both English and Mandarin, and presentation skills, with the ability to summarize analytics and modeling challenges in a suitable format and content for easy consumption by the audience
  • Ability to remain calm, lead and make solid decisions in intense, high action situations
  • Strong people and relationship-building skills and have the ability to work effectively and collaborate with all levels of colleagues and partners.
  • Advanced skill in capturing and analyzing large sets of qualitative and quantitative data for recommending and supporting sound managerial decisions
  • Experience with data analytical tools, such as SQL, Python, and Tableau. Experience in statistical modeling techniques.
  • Passion for analytics combined with the ability to roll-up the sleeves and do what it takes.

 


 

Submit your application to : info@citcon.com

Job Title: Director of Product

Industry: Fintech

Location: Santa Clara

Job Type: Full-time, Permanent

 

Job Responsibilities

  • Lead and create company-wide product strategy, and responsible for product feature delivery
  • Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term product roadmap.
  • Adjust the product roadmap & request list based on the scope and feasibility input from engineer team and other stakeholders
  • Develop and implement a company-wide go-to- market plan, working with all departments to execute
  • Assist Marketing team in the go-to- market planning and execution
  • Collaborate with key stakeholders to leverage product capability to achieve line of business revenue goals, as part of the overall line of business plans
  • Be responsible for communicating product strategy, status, and all product issues to key stakeholders

 

Job Requirement

  • Bachelor’s degree in related field required; MBA preferred.
  • Minimum of 5 years of experience in product management
  • Experience in financial services is a plus
  • Experience in payment product is a great plus
  • Strong experience of developing product strategy, defining product requirements, leading teams and working cross-functionally on development projects.
  • Excellent communication and relationship building skills
  • Strong leadership skills and proven ability to manage a team of professionals
  • A proven track record of delivering business results in an integrated cross-channel environment
  • Down to earth, flexible work hours, entrepreneur spirit

 


 

Submit your application to : info@citcon.com

300-101   400-101   300-320   300-070   300-206   200-310   300-135   300-208   810-403   400-050   640-916   642-997   300-209   400-201   200-355   352-001   642-999   350-080   MB2-712   400-051   C2150-606   1Z0-434   1Z0-146   C2090-919   C9560-655   642-64   100-101   CQE   CSSLP   200-125   210-060   210-065   210-260   220-801   220-802   220-901   220-902   2V0-620   2V0-621   2V0-621D   300-075   300-115   AWS-SYSOPS   640-692   640-911   1Z0-144   1z0-434   1Z0-803   1Z0-804   000-089   000-105   70-246   70-270   70-346   70-347   70-410